Privacy Policy

Who Collects and Controls Your Data

Temple Nile Casino UK is the data controller for all personal information collected through this website and platform. We are responsible for how your data is used and stored. This policy explains our data practices and your rights as a user.

What Personal Data We Collect

We collect information necessary to operate the platform and comply with legal requirements:

Account Information: Name, email address, date of birth, address, and phone number provided during registration.

Financial Information: Payment method details (card numbers are processed by secure payment providers and are not stored on our servers), deposit and withdrawal history, transaction records, and account balance.

Identity Verification: Government-issued ID, proof of address, and supporting documentation to verify your identity and prevent fraud.

Behavioural Data: Gaming activity, session logs, IP addresses, browser type, device information, and timestamps of your interactions with the platform.

Communication Records: Any messages you send to our support team or surveys you complete.

Cookies and Tracking: Information collected via cookies, pixels, and similar technologies to improve your experience and understand site usage.

Legal Basis for Processing

We process your data based on the following lawful grounds:

  • Contract Fulfilment: Processing necessary to provide gaming services you have requested
  • Legal Obligation: Compliance with UK gambling regulations, anti-money laundering rules, and tax requirements
  • Legitimate Interest: Fraud prevention, security, customer service, and platform improvement
  • Consent: Where you have explicitly opted in to marketing communications or non-essential cookies

How We Use Your Data

Service Delivery: Managing your account, processing transactions, delivering games, and customer support.

Security and Fraud Prevention: Detecting and preventing fraud, money laundering, underage access, and other illegal activities. Identity verification and compliance checks are mandatory.

Regulatory Compliance: Reporting to UK Gambling Commission and other authorities as required by law.

Analytics and Improvement: Analysing platform usage, game performance, and user behaviour to enhance features and fix issues.

Marketing Communications: With your consent, we may send promotional emails, newsletters, and special offers. You can opt out at any time.

Third Parties Who Access Your Data

We do not sell your data, but we share it with:

  • Payment Processors: To process deposits and withdrawals securely
  • Game Providers: To enable games and deliver content
  • Regulators and Authorities: UK Gambling Commission, HMRC, law enforcement when legally required
  • Service Providers: Hosting providers, support software, analytics platforms, and security firms
  • Fraud Prevention Services: Third-party databases to verify identity and prevent criminal activity

All third parties are contractually bound to protect your data and use it only for the purposes specified.

Cookies and Tracking Technologies

We use cookies to:

  • Keep you logged in and maintain your session
  • Remember your preferences and settings
  • Analyse traffic and user behaviour
  • Deliver targeted advertising (if you consent)

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality. We do not use cookies to track you across unrelated websites without your consent.

For more details, see the Cookie Banner on our website.

How Long We Keep Your Data

Account and transaction data are retained while your account is active and for a period after closure (typically 5–7 years) to meet legal obligations and handle disputes.

Identity verification documents are retained according to anti-money laundering regulations (typically 6 years after account closure).

Marketing contact preferences are retained until you unsubscribe.

Cookies and logs are typically deleted or anonymised after 12 months unless longer retention is required for legal or security reasons.

International Data Transfers

Your data is primarily stored and processed within the UK. Where processing occurs outside the UK (for example, via cloud service providers), we ensure appropriate safeguards—such as Standard Contractual Clauses or adequacy determinations—are in place to protect your information.

You have the right to request details of any international transfers affecting your data.

Updates to This Policy

We may update this policy to reflect changes in our practices or applicable law. Significant changes will be communicated via email or prominent website notice. Your continued use of the platform following notification constitutes acceptance of the revised policy.

Your Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of the data we hold about you
  • Correction: Ask us to correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Ask us to limit how we use your data temporarily
  • Portability: Receive your data in a standard format
  • Object: Withdraw consent for marketing or object to processing for legitimate interest purposes
  • Lodge a Complaint: Contact the UK Information Commissioner's Office if you believe we have breached your rights

To exercise any of these rights, contact us using the details provided in the Contact section below.

Data Protection Contact

For questions about our privacy practices, data subject requests, or complaints, contact us through the channels listed on our Contact page. We will respond to all requests within 30 days as required by law.

Conclusion

Your privacy and data security are important to us. We are committed to handling your information responsibly and in compliance with all applicable regulations. This policy reflects our commitment to transparency.